Returns and Refund Policy

At Anime-Wear.com, we are committed to providing a smooth and hassle-free shopping experience.
If you’re not completely satisfied with your purchase, we’re here to help.

Returns Policy

Eligibility for Returns:

  • Items can be returned within 30 days of the original purchase date.
  • The returned product must be in unused, original condition, with all tags and packaging intact.
  • Items that have been worn, washed, or altered will not be eligible for a return.

How to Return an Item:

  1. Contact us at [email protected] to initiate the return process. Include your order number, item details, and reason for the return.
  2. Once approved, send the item to the return address below:

Return Address:

GRIMEX SIA
Mehanizācijas Street 4a
Limbazi
LV-4001
Latvia

Shipping Costs:

  • The cost of return shipping is the responsibility of the customer unless the item received was defective or incorrect.
  • We recommend using a trackable shipping method to ensure safe delivery.

Refund Policy

Refund Eligibility:

  • Refunds will be processed once the returned item has been received and inspected.
  • Refunds are issued for the cost of the item only; shipping fees are non-refundable unless the return is due to our error.

Refund Processing Time:

  • Once your return is received and inspected, you will receive an email notification about the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-10 business days.

Non-Refundable Items:

  • Sale or clearance items.
  • Gift cards or promotional vouchers.

Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement.

Important Notes

  • Damaged or Defective Items: If you receive a damaged or defective item, contact us at [email protected] within 7 days of receipt. Include your order number and a photo of the defect.
  • International Returns: Customers outside the EU may be responsible for additional shipping charges and customs duties for returns. Contact us for detailed instructions.
  • Non-Delivery or Lost Packages: If your order has not arrived within the estimated timeframe, please contact us for assistance.